Absence Line - Innovative absence management solutions.
IMASS Group
At the heart of the Absence Line service, is a call centre staffed by trained operators, into which employees report their absence.

As each absence report is received, an email is sent to the individual's manager and any other relevant parties, informing them of the reason for absence, the expected duration of the absence and details of any work in progress which may need attention before their return. Clients also have the option of SMS notifications which can be sent alongside or instead of the email notification(s).

The Absence Line service was developed for a number of clients and initially provided the call centre operations in house. In 2005 a decision was taken to form a partnership with a professional call centre to enable us to expand and update the facilities and capacity of Absence Line.
Through this partnership, employees are able to report their sickness absence 24 hours a day, 365 days a year.
Go Response offer inbound call centre services to a diverse selection of organisations. Go Response were the ideal partner for Absence Line as they have both the capacity and the capability to enable us to deal with in excess of 20,000 calls per day within the current infrastructure.
When the employee returns to work, they call or email Absence Line again and a further email is sent to the manager with partially completed return to work documentation attached. The manager then replies to this email confirming that a return to work interview has been carried out and informing the call centre of any changes to the absence record.
If required, a nurse is available to call absentees at pre-defined times. This is proven to be a valuable part of the return to work process, and can be scheduled to suit specific requirements within your organisation.